studentuniverse refund policy studentuniverse refund policy

For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Without this, you can be denied boarding. Second, they do not specify the baggage allowance on their e-ticket. If you require your confirmation email to be resent please contact us. But ATOL protection does not apply to all travel and travel services. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Please be aware that overseas safety and hygiene standards are often lower than in the UK. Most airlines have issued one free change and you may be eligible to cancel for future credit. Most airline tickets do allow changes for a fee, plus any difference in fare. The active codes can always be found on our Promo Codes Page. StudentUniverse does not own, operate, manage or control these independent suppliers of services and is not liable for their acts or omissions. All rights reserved. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. The credit will be for the remaining amount of your ticket. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. Additional fees for baggage may apply. How do I book seat assignments and meal requests? Sign up. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities (including, in certain cases, visas for transit points). Final payment is due 60 days prior to the tour start date. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. Your home country and destination country will likely have travel requirements. Tuition and Fee Policies in the Event of Campus Closure. If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Most of these changes will be minor and we will advise you of them at the earliest possible date. Please contact us by phone if you are having technical difficulties on our site. You will be asked to sign up or log in. StudentUniverse is on a mission to make global experiences possible. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. (Opt out at any time). You agree that you are bound by such additional terms and conditions. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. We thought so! Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. One-way fares to non-US destinations can require special visas. StudentUniverse is not responsible for providing you with this information. StudentUniverse is not an insurance company. These include: In these instances, you would need to contact us for help completing your booking. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. Bottom Line. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider, and not against StudentUniverse. comments . We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). Were all working overtime to try and help as much as we can. We know, its very confusing! Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. However, ***** policy allows rescheduling of your flights until September 2023. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. Refund Policy. Please note that we can *NOT* reinstate your flights for you if you cancel them. Please note that this does not mean that your order has been accepted. Am I eligible to purchase a ticket? Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Please read these Booking Conditions carefully. Please note that for all air bookings a service fee of up to 16 will apply. Prices are subject to increase prior to the time you make full payment. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Please check that your passport is valid for 6 months or longer than your intended travel time. Additional taxes and surcharges that cannot be pre-collected may be charged locally by car rental agencies, hotels or other suppliers. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. Standards and ratings may vary between countries, as well as between providers. The short answer is no. Such recipients may include the overseas travel service providers with whom you seek to make a booking. Individual services and tour organiser packages. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. No need to worry, your credit will still live in My Wallet. A credit or debit card must be used to confirm any booking. If you do not see a travel credit and believe you have one, please give us a call to confirm. Airlines are very strict on name changes once the ticket is issued, so please be careful if you're booking a flight for anyone but yourself. Then, on that page pick the best promo code, or deals, you interested and click the 'View Coupon' button. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. However, some countries (Iceland, Greece, etc.) Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. Please see the chart below to see if your flight is eligible for these rewards. The relevant travel service provider, and not StudentUniverse, will be responsible to you for the provision of the relevant travel service. You can still book with StudentUniverse. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is managed or based. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. This page sets out the Terms and Conditions under which you . When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. You can also update your email address to a more permanent one on your account any time. Payment by you at the time of placing an order does not automatically mean your booking is confirmed. Also, current discount deals are available at the link. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. Under EU law (EC 261/2004) you have rights in some circumstances to refunds or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). We will message those requirements to you (if there are any) prior to you making any purchase. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Please be respectful of our time and other people who need help too and just message us once. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. It is your responsibility to ensure you have the proper visas/documents. We are experiencing unprecedented volumes of calls and messages at this time. If you are not sure whether your ID complies, please check with our local state department of motor vehicles, or visit www.tsa.gov/real-id. If you book a package which does not include flights, our ABTA membership means that we provide financial protection for your money. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. StudentUniverse does not guarantee that the prices of student plane tickets found on this website are the most competitive in the market. Yes, same airline. If you would like us to petition to the airline for a special request, we will advocate on your behalf. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. We encourage you to review the privacy notices of any third party service provider whose services we arrange on your behalf. All departure and arrival times on your flight ticket are provided by the airline and are estimates only. This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Please allow adequate time to obtain any such advice or documents. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Studentuniverse Refund Policy Coupon Code can be found at this link. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. Your travel credit and expiration date can be found in My Wallet. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. Currently, there are no nationwide testing requirements for domestic travel, but each state may set their own requirements. All orders are subject to acceptance by us acting on behalf of the provider. This use of our name is purely for reasons of identification and does not denote ownership, supervision, or control by StudentUniverse in any way. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. Typically, airline policy requires that you use credit for the same destination, but in some cases you may be able to change it. Do not book a roundtrip flight only to use the return portion. accounting for a significant proportion of the package. We are a Member of ABTA, membership number W325X. If your airline is offering refunds, we can advocate for a refund on your behalf. Many airlines are updating their policies regarding travel credit use deadlines. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). Log in (or join) to see if you are eligible. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. Reviews. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. When emailing us, make sure you include the invoice numbers of everyone in your party. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. We know, its very confusing! When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. Failure to provide this information on check in will result in passengers being denied boarding. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Please check your airline's policy. StudentUniverse is not an insurance company. Where we incur any liability for a cancellation fee or charge for any booking that is canceled, you agree to indemnify us for the amount of that fee or charge. Have a look and see if there is one that works for you! You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. I have questions about baggage. Advertised prices may be limited to travel within specified dates. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Details of these rights are published at EU airports and are also available from your airline. Occasionally a travel service provider may have to make changes to your original booking. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. When you Log in or Sign up, ensure you do so with the traveler's info. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. No date changes are permitted outside of your tickets validity period. All individuals departing from the United States of America must be in possession of a valid passport. To find the change rules for your flight ticket, look under the My Trips section of your account. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. First, visit the link for Studentuniverse Refund Policy Coupon Code. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Please contact us to see if your booking qualifies. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. You will need to know the legal name and date of birth of your friend(s). These guidelines vary by airline and some may charge an additional fee for services they may provide to Unaccompanied Minors. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Sometimes airlines provide us with fares we cannot display online, even to our members. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. We understand a lot of events have been cancelled due to concerns over COVID-19. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Many travel arrangements (e.g. Search for the total number in your party and log in (or Sign up) as yourself. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. A change to your student status will not impact your credit. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. I had leave revoked in the military and had to cancel my trip. Please check your applicable loyalty program for the specific terms of your membership. Our registered office is at Level 6, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. You must comply with local government regulations. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. www.cdc.gov. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. There are also plenty of travel deals available to all young people (18-25 year-olds). If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. When you check in at the airport gate, make sure you give the airline agent your frequent flyer information, or you can call the airline directly to make sure they have your frequent flyer information in your flight record. Regardless of the situation, we have to stick to airline policy. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. You will be given immediate feedback on whether the code worked and if not, why. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. are beginning to reopen to travelers who have been vaccinated. First, they do not have a refund option. Please note that carriers may be subject to change. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. 5 months later I am still trying to get my $900 back from this scam. In all circumstances, we will not be liable where any failure in the performance or provision of your travel arrangements is due to: (a) your acts or omissions or the acts or omissions of another member in your group (b) any third party not connected with the provision of your travel arrangements and where the failure is unforeseeable or unavoidable or (c) unavoidable and extraordinary circumstances (including but not limited to war, threat of war, riot, civil disturbances, industrial dispute, terrorist activity and its consequences, natural or other disaster (such as volcanic ash or hurricanes), nuclear incident, fire, adverse weather conditions (actual or threatened, including snow and fog), closed or congested airports or ports, unavoidable technical problems with transport and similar events). Refund Policy. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Our agents will give you full details of the itineraries before you book. You will need to input your traveling companions' details before entering your credit card information. Please speak to one of our consultants for further details. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. They may change due to air traffic control restrictions, weather conditions or operational requirements. We believe that travel is essential to a modern education and that students return enlightened and inspired. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). Good. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. Most of our deals are available to be purchased online. If you want to pay separately, you will need to make multiple purchases. Airlines have been updating their policies regularly as the situation is still changing. However, if you have a problem during your trip, please inform the relevant travel service provider (e.g. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. For countries allowing international visitors, the vast majority are requiring a Covid test (taken within a few days before your trip) to travel. Many airlines are offering to waive change fees for flights booked in the next few . We accept most major debit and credit cards. The student will receive said student discount only upon arrival and only if a valid Student Identity Card is presented to the hotel. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. We recommend that you consult with your doctor or specialist clinic before commencing travel. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. It depends on the airlines waivers and if the travel ban actually applies to you. If your search has some of these special fares available it will be messaged in the search results. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. Masks are now mandatory in airports, train stations and other ports of travel. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only.