RUN FROM LPI INC!!! Its not how most major manufacturers do it, but that is how they are going. We purchased an aqua living spa November 2021. Now they won't return my calls or emails. Any assistance you may provide is appreciated. LPI Eliminating Dealer Program. He found a wire was not connected at the factory. on 5 Unique Valentines Day Hot Tub and Spa Experiences, on Are Swim Spas High Maintenance? Foam in your hot tub is a sign of contaminants. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. With locations across the country youll always find the best deals. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) Its also something you want to keep for several years of enjoyment. I told him I paid $7447 for this Hot Tub and all Im getting is a run around by the manufacturer, So he was the next person I called. Seating: 3 Gallons: 350 Weight: 945 lbs. I called the company 12 times to have this resolved. We purchased on June 2020 delivered 5/21. Up to $1,000 off your spa! This is required per the written warranty section in your manual. Staples hold the wood frame together. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). A good hot tub cover will serve you well for quite a while. The latest is that their computer system is down and they can't tell me if the parts have been ordered or not. The guy that delivered my hot tub that Danielle suggested was awesome. My Hot Tub was ordered 5/21/2020 and was not delivered until 10/8/2020. Body awareness: For a person living with depression caused by a chronic disease, or someone worrying about recovering, aquatic therapy is a good way to redirect the mind. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. 8 Perimeter LED lights. 2016 All Rights Reserved - Hot Tub Insider -, Johnson City Hot Tub Manufacturer, LPI, Inc, to Expand Operations - Hot Tub Insider, Hot Tub Manufacturer LPI Inc Employee Tests Positive for COVID 19 - Hot Tub Insider. This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. Learn how to properly clean & maintain the longevity of your spa cover. Being able to chat with other residents becomes an important part of many peoples . Does your spas high limit thermometer trip unexpectedly? With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . Simply start adding items to your cart or contact us if you have any questions. So to contact the manufacturer just call that guy back. We are currently experiencing this with finding appliances for the new home that were building. If your bathtub has jets, regular cleaning can prolong their proper functioning as well. 78 were here. It took 8 months to get the extra filters that I purchased at original purchase date. Wonder what the long-term implications on quality, service/warranty is. Find a location that works best for you. $369,000 Last Sold Price. 4.71 out of 5. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. Then after being reassigned to multiple techs who had non working numbers or full voicemail boxes someone came to fix the leak. We have found information that says there is cooling off period and think this would apply. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. On January 7 2023 we went to get in the hot tub and discovered the water was cold and found a tripped breaker. At Catalina Spas we believe in an overall approach to health, exercise and relaxation. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. Take a look at Everything Under the Sun's educational offerings, exhibitors and more. Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. The reason for the change remains uncertain, however, the brands they market have remained the same. There was correspondence between a representative and the customer with an offer being made. After all, eight-person hot tubs may look impressive, but for those who dont need them they can be unnecessary and difficult to maintain. Your new hot tub is a major financial investment. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. an outstanding level of service, and prices that cant be beaten. When I contacted the dealer I was referred to lpi directly. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. Re: Curious about LPI / Aqua Living / Dr Wellness. The technician then noticed that the cover is damaged/warped and the 3/4 - 1" gap in the center where the cover meets cannot be resolved. Up to $1,000 off your spa! I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. Its obvious they cut corners during the pandemic to keep up with demand and were producing an inferior product now that is not only broken but dangerous. This tub is clearly a lemon that is costing me a fortune in electricity and has numerous failed components and issues from the factory. I currently have spent $753.99 so far. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Richard moody was my sales rep and basically told me in August that I was behind 10,000 people waiting to have there hot tubs built. Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Im out 500$ , my credit is down 100 points and i have no hottub. We are the largest hot tub retailer in the . IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. Rodney Carr, Chairperson for the Town of Bristol Improvement Board, told the gathering the building is being made possible through various, generous . We look to resolve this as quickly as possible. Upon delivery we found the tub was missing the glass balls, filters, and headrests that went to the hot tub. After going home, we did research on LPI, INC and found that they were not a reputable company. I called customer service and was told the filters and magnets were in the mail. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. The screws they use are not suited for the elements. Purchased spa from them in 5/2022. . We were in contact with ******* ********** who begged us to not got to the BBB, however since we decided to work with her she has since blown us off. View Aqua Living's profile on LinkedIn, the world's largest professional community. The service tech said this tub appears to be mishandled during shipping and was really banged around. Get crystal clear hot tub water in to time with tips from spa experts at Aqua Living Stores. Read about how to fix it to restore your covers structure and functionality. A request to expedite your components has been made. When shopping for a hot tub, the number of choices can seem overwhelming. All Rights Reserved. Your partner in design. AWFUL. Our records indicate the cover lift was received on Saturday 1/28/23. japanese tv app; usb foot warmer; mortal instruments show Aqua Living Factory Outlets is home of the original swim spa and the only manufacturer to offer the proprietary AnyTemp Hot and Cold Spa System. When I followed up again. ************. Learn how to avoid this issue and quickly fix it if it does occur. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. The tub is clearly a lemon and a consumer product claim attorney agrees. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. There has to be a law against being 2-3 months late to deliver merchandise and expecting payment. All products are proudly made in the USA. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. Several weeks went by and they never showed up. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Read our guide to get an idea of where to start when setting up your new hot tub. Get more reviews from your customers with Birdeye. Unfortunately, LPI, Inc is having trouble finding a capable technician for the customer's repair. 2.5 Baths. . I think they are working on improving that. Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. Find manufacturers and suppliers in the most extensive searchable database in the industry. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. . . The industry will travel to Orlando this week. The credit card acknowledged that you would retain the credit on 12/30/22. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. We currently have been carrying out bucks to fill the tub. I am ready to drive this back to them. Then an estimated completion date of June 26. We purchased a hot tub from LPI, INC during a sale in the parking lot of Rogue Valley Mall on Sunday 8/20/22 for $9900.00, charging our Citi Credit card . We do not work for this company nor represent them, but we like many others, are searching for a good quality hot tub brand. Give away 20,000 free hot tubs lol. I am unable to get the case manager to actually talk to me to resolve this. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. Dale J, Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. Integrating our industry-changing hard top cover with acrylic spas has been a dream of ours for many years now. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? Thats just insane for a person being 5 days late to make a payment. Christina Hall Director at Aqua Living Ltd - AquaLiving.co.uk Greater Portsmouth Area . It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? Sincerely, Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. Upgrade Your Experience Hot Tub Pergola $ 4,995.00 5.00 out of 5 Swim Spa Steps 0 Cantilevered Umbrella $ 299.00 0 Cover Valet $ 249.99 0 1 2 6 Next I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. When it was delivered the entire front panel was damaged and the cover had a tear in it. 2023 AB Media Inc. All rights reserved. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. Did you ever receive it?? Aqua has 1 job listed on their profile. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Grow your business. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! 18008 Bothell Everett Hwy SE # F, Bothell, WA 98012. Aqua Living currently operates 35 stores, with 110 more expected to open over the next two years. Aqua Living is looking for a competent Inventory . . You get what you pay for with these. They are owned by Watkins Wellness. We accept payment through Paypal ONLY, the fastest and safest way. My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. Payment 324861127699. Youre someone who loves to pamper yourself with manicures. I used to have a Wacom tablet and the nibs just melted away. I'm very disappointed with the quality of this spa, and even worse the level of customer service. What about my warranty and my growing costs? LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. On sale for only $4699! Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. We waited months to get it, got the Catalina delivered, and took 8 months to service it, only to hear it would not work had to be replaced, they replaced it and it still doesnt work, now we have to get an attorney 14,577.77 spent and no working hot tub for over a year, worst experience for any purchase and now have to fight them, 2nd hot tub has been here 2 months and it still does not work.. DO NOT TRY TO SAVE MONEY, RUN!! Login with username, password and session length. Its not how most major manufacturers do it, but that is how they are going. When we hooked it up, it did not work, the pumps leaked. Take a virtual tour of one of our showrooms. I own one of these tubs. Aqua Living Factory Direct is . LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Evergreen Place is an assisted living facility in Brockport, NY. Im in Colorado and order a spa last year. As of 1-15-2023 the website is still down. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. They do not stand up to their warranty! LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. Do yourself a favor and buy a Jacuzzi brand. Have something to share about AQUA LIVING FACTORY OUTLETS? The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. They are all under 5k. The headrests were missing the magnets that attach them to the tub. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas . So now I have a hot tub that is less than a year old that does not work, a cover that was never right and no hope of it ever getting resolved. Your warranty case ******, has been opened. They have proprietary jets in them. ****************** After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. The solution? It took months and multiple techs came to even get it working, we were assured that we would get a new hot tub if it leaked or did not work as it was very cold in Minnesota when we hooked it up and because it did not work we were concerned that it could freeze. No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. Some kind words from our happy hot tub owners! This is due to breaks in payment and paying less than the monthly minimum. This was built, shipped to the store and then delivered to my house on 10/30/22. There are, Aqua Living2023-02-07T10:43:14-05:00February 6th, 2023|Comments Off on Best Spas and Hot Tub for Back Pain. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. You were advised that the payments would be acceptable. Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. June 11, 2022 Posted by: grady county, ga zoning map . Then a seal broke and I called and they just wanted to tell me that I was out of warranty. About nov 15th they sent a message saying they was out of the color i wanted and asked if i would take another color. They only care of you pay and once that happens they can stall you for years and never give you anything. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. This field is for validation purposes and should be left unchanged. I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. A hot tub that doesnt heat properly is understandably frustrating. Says 2-3 weeks for made to order hot tubs but I bought one on July 15th 2020 and its now September 22 and dont have a hot tub yet. Comparisons of the different types of materials that hot tub shells are made from. Unlike others, my experience has been excellent. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Gary was great with information and able to answer all our questions without any pressure. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. doesn't rain in Phoenix much, so i didn't notice immediately. All products are proudly made in the USA. I was 4-5 months out from my purchase date and they said it would be done nov 1st . ukrainian military patches; silicone sealant disadvantages; lpi aqua living; June 22, 2022 . During the pandemic, I lost my job and worked with LPI on payment arrangements. A beautiful bathtub from Aqua Living can be the focal point of your bathroom. As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets.
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