0000008248 00000 n hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). "I am thrilled to welcome Shelly to the TTEC family. Improve your business performance in any economic environment with our rightshoring and automation approach. What You'll Be Doing . 0000038100 00000 n mYBTn2[dhVar!#[i:2^/uszZT>lEd. hb``Pf``AX8> 9K?0bF TTEC NAMES SHELLY SWANBACK AS CEO, TTEC ENGAGE. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. From omnichannel to messaging to automation and CRM, we've gathered all of the best CX technology platforms in one place so it is easy for you . Effective tax ratefor the full year is estimated between 22 and 24 percent. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. 0000017236 00000 n 0000002042 00000 n The best outcomes. The people, processes, and platforms to optimize your contact center. We help you design, build, operate, and. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Get better at textingthem. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Customer experience technology and services company TTEC Holdings ( NASDAQ: TTEC) said Charles Koskovich has been appointed COO of the unit, TTEC Engage. 0000034260 00000 n Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. 0000040915 00000 n As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. 0000021388 00000 n 0000008134 00000 n We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. Upselling products and services to existing customer base . When typing in this field, a list of search results will appear and be automatically updated as you type. 0000012659 00000 n Omnichannel technology that delivers personal CX at scale. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. Learn why we use cookies and how to manage your settings. Want more insights every month, delivered to your inbox? Find and engage customers across all channels to accelerate growth. We make it a point to make sure all our employees feel valued and . Subscribe to our free digital CX publication, the Customer Strategist. We make it easy. Reduce cost and improve CX with recommendations from your front-line employees. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. Improve your business performance in any economic environment with our rightshoring and automation approach. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. ", Paolillo continued, "Undeniably, the strategic investments that we have made over the years and the level of execution we are experiencing has transformed our company, increased our value proposition in the marketplace, and changed the financial profile and trajectory of the business. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. from 8 AM - 9 PM ET. 0000008880 00000 n 0000121691 00000 n Don't wish for happy customers. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. Our TTEC work from home team has 41 preferred residency states. DENVER, Aug. 13, 2020 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global Customer Experience as a Service (CXaaS) partner for many of the world's most iconic and disruptive brands is delighted to welcome back Sean Erickson to the TTEC family as the new Global Head of Operations for TTEC Engage, which delivers customer engagement solutions at enterprise scale. 0000009592 00000 n 0000017539 00000 n "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. You don't need to rip and replace to get your CX technology stack humming. What You Bring to the Role. TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000002397 00000 n Every channel, in sync, all the time. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Yes, it is possible. Make them. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . To learn more visit us at https://www.ttec.com. PR Newswire (US) Full Year 2022. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000002727 00000 n ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. Customer experiences, from marketing to sales and service, are now reflections of the brand. Business transformation begins with innovative customer experience strategy and insights. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000124950 00000 n TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . Our industry specific CX solutions can help. Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Find and engage customers across all channels to accelerate growth. Eliminate friction and create value . H\@yZv/{ .qbR:1 1.|#=0I`%w]}C)\wO]3?RI9\iH?9IMm~m.=O~v[]NqzZ_Ke/6^K\1b9)mu?gY'on+. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. What are two TTEC engage products? End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. Eliminate friction and create value for your customers and employees. ", Reflecting on his decision to return to TTEC, Mr. Erickson stated, "The strength and potential of TTEC's CXaaS platform powered by a culture of innovation across 40K+ passionate and dedicated brand ambassadors are an unbeatable combination in today's experience economy. The experience economy has created an explosion of interaction volumes across a myriad of channels. This site uses cookies and by using the site, you are consenting to this. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. 0000009072 00000 n and the CX expertise to enable your success. Bringing smiles is what we do at TTEC for you and the customer. 4 ways to orchestrate He also held senior executive roles at Concentrix, Xerox and most recently, Arise Virtual Solutions, Inc. "My passion for this industry runs deep, and is rooted my initial experience as a front-line contact center associate more than 30 years ago. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. r\a W+v%J+aW] v%* When it comes to your customers, only the best technology will do. Yes, I would like to receive marketing communications regarding Qualtrics products, services, and events. We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. News Mar 19, 2021. How do I operate more efficiently with automation. strategies for right now, Top customer service February 27 2023 - 04:05PM. Your customer's journey, guided by technology. H\n@E|E/E*%H^C`h{0Y/Hc sGEvN]N:OMpp$/\5}7zL8pOCRU.o^6pI}jgk{xt}KgZKp2i|{s>x8L3:M*^oev<5)/,SjlOg3xE^yfV\pI.B0J8F60}J)Sn\A0W+ ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. Learn why we use cookies and how to manage your settings. Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. 0000003270 00000 n On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty for his many years of service and the important and noteworthy impact he has had on our company, clients and people. TTEC Engage is a 60,000+ employee service company . 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. Omnichannel technology that delivers personal CX at scale. 0000007921 00000 n Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. 0000074155 00000 n 0000050107 00000 n Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. Elevate your sales team through sales outsourcing, including a customized growth services playbook. The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. There are three types of analytics. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. 0000028129 00000 n Contact . Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. When you have a great customer experience you know it. Outsourced customer experience and technology Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. 0000022096 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000125548 00000 n Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. We're here to help. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. 0000116240 00000 n TTEC Holdings, Inc.(NASDAQ: TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000119952 00000 n TTEC Digital is ideally suited to deliver these solutions on a global scale in partnership with the premier hyperscalers in the market," said Dave Seybold, incoming CEO, TTEC Digital. 0000010205 00000 n Operating Income was $168.5 Million or 6.9 Percent of Revenue. "I'm thrilled to join TTEC at this pivotal time. 0000016806 00000 n "In the last 10 years, TTEC has doubled in size and more than doubled its profit. 0000007228 00000 n The company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients andTTEC Engage, its delivery center of excellence, that operates customer acquisition, care, fraud prevention and detection, and content moderation services. TTEC Announces Fourth Quarter and Full Year 2022 Financial Results. 0000008011 00000 n To learn more visit us athttps://www.ttec.com. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC ), one of the largest global CX (customer experience) technology and services . And, one that helps you predict what will happen in the future. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. And disconnected customer experiences create unhappy customers. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. 0000017350 00000 n TTEC Holdings, Inc. does not undertake to update any forward-looking statements. 0000005907 00000 n 0000156098 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. From data to insight, and insight to business value. H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ 0000032457 00000 n 0000001601 00000 n 0000163153 00000 n We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. This site uses cookies and by using the site, you are consenting to this. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. 0000028000 00000 n TTEC empowered a health benefits company to handle more calls, better andfaster. The Company's vision of bringing humanity to customer and employee experiences through continuous innovation with talent, data, AI and emerging technologies resonates deeply with me. Digital-first leader signals disruption of the contact center industry accelerating TTEC's CXaaS platform, - Sean Erickson's experience in delivering fully virtualized CX strengthens TTEC's CXaaS Platform and TTEC Engage, - Martin Deghetto, who has led TTEC Engage for over a decade, will retire on November 2, 2020. This earnings release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. 0000074192 00000 n TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000156137 00000 n On behalf of the employees at TTEC and himself, Ken Tuchman stated, "As we begin this new phase in the evolution of our TTEC family and our Engage platform, I want to take a moment to thank Marty . A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. 0000105286 00000 n Tuchman continues, "I'm more excited than ever about our business. We help you connect your front end to your back end so all of your operations flow seamlessly. 0000029878 00000 n Elevate your sales team through sales outsourcing, including a customized growth services playbook.
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