If you want to check our current promotions, visit here. 900 suites inspired by Mexican art, exquisitely designed in a contemporary Mexican style featuring craftwork created by home-grown talent. Yes. Visit Isla Mujeres with Xcaret Xailing on board modern vessels, and get marveled at this Caribbean Island. and that option in not available via online purchase. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Are there discounts for teachers or students? The staff were very friendly and the room was clean and cozy. The minimum age to enter is of 5 years old. Get excited with the only unlimited nighttime adventure, where you will fly in zip-lines, drive amphibious vehicles through caves, hammock splashing, among other activities. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. We had a fantastic lunch and swam in both the pools and river. Please see our partners for more details. 5 floors in property. . Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. Valet parking, a 24-hour business center, and a garden are also offered. However, you are not to worry; your helmet is equipped with a built-in chip that activates the cameras that we've installed for you as we go along. No problem! On a PC right-click on the file and select the option to extract. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. For special food requirements you may notify Customer Service at customerservice@xcaret.com or ask our hosts at the entrance of the park, they will be happy to support you. If you want more information about your transportation please call Customer Service. 282. Take advantage of the free WiFi in public areas, express check-out, and free valet parking. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. In case of amphibious vehicles, they can participate, but only an adult with driving license is allowed to drive. Can I enter with food or drinks to Xplor? Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Casa de la Paz The greatest books ever written are in our library. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. The use of the Photo Pass is valid only the day of the visit, and it is not cancelable nor refundable. It was a fantastic location for us. In Hotel Xcaret Mexico we do not say goodbye, we say see you soon! Monday to Sunday from 8:30 a.m. to 10:00 p.m. *This park does not require a reservation. How can I get them? How many times can I download my photos with my download code? Is it possible to participate in these activities if I have heart problems? - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. This is my happy place, my own personal paradise. Each photo downloaded is a JPG file, and the videos are MP4. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. Yes. The amphibious vehicles are limited to two adults and two children. I had written a very negative review about this hotel and due to trip advisor's policy I had to delete it in order to write a new one. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. I can see them but they all say sample on the and not able to download. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. Yes, you can contact the photography customer service center 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. I have sent multiple difference emails requesting assistance with no response. My daughter also couldnt get enough of the steak tacos at Las Playas. Within Mexico. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). . They are encoded directly from cameras with high resolution. Guests will appreciate free perks like buffet breakfast and WiFi in public areas. more. By continuing to browse the site, you agree to the use of cookies. You must have at hand your bracelets, the number of your helmet, and the date of your visit. 282. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. Thank you for contacting the Photo Department at Experience Xcaret. Chetumal-Puerto Juarez Highway KM, Km. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Col. Centro, Playa del Carmen. We had a great time. If it rains, can I cancel or change my date of visit? To guarantee your safety and to ensure that harnesses are comfortable and fit each of our visitors correctly, a minimum weight of 88 lbs (40 kg) is required, and a maximum weight of 300 lbs (136 kg). On your PC or Mac the downloaded photo is automatically saved in the downloads folder. We were swimming in an area by one of the restaurants (Las Cuevas I think?) Review collected in partnership with this hotel. BUY THE PHOTO PASS! 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. Is there any type of refund and/or cancellation. Most activities involve water and your camera might get wet. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The park is set up with picture stations. Your best memories of Xcaret Have a wonderful day visiting the Xcaret parks and spend moments full of fun. What happens if I forgot my download code? . Months without interest, only with major participating bank cards issued in Mexico. No problem! Outside Mexico. Play it safe and take your own photos with I would have.More. If you buy the 'PHOTO PASS', it applies only for the Xcaret, Xplor, Xplor Fuego, Xel-H, Xoximilco, Xenses, and Xavage parks, plus the Xenotes Tour. 450 Summer Street, Boston, MA, 02210. To replenish energy, a delicious picnic will be waiting for you. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? How do you remove the watermark from the photos? Your previous content has been restored. Fully refundable Reserve now, pay when you stay. What types of files are the photos that are downloaded? I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Dec 25 - Dec 26. We regret to know that the incident we know how important these photos are for you and we have addressed this with our photo management in order to give personalized follow up for this urgent matter. Their eco-integrating design and premium amenities make them unique. one time, and a man in a kayak approached us and said we had to leave (I think--he spoke in Spanish really quickly, so I didn't completely understand), yet there were no signs posted saying that you can't swim. Copyright Experiencias Xcaret Hotel S.A.P.I. Hotel Xcaret Mxico. What is the price admission to Xplor Fuego for children? - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Remember to smile when you come across our logo pictures! If you visited our Xcaret Hotels: fotohoteles@xcaret.com 800 006 FOTO (3686) 2.- A list of the albums that are included in your package will be displayed. This option is valid only in Mexico. Zipcode 77500. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. it was just my wife and I for her birthday/anniversary. Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. Cabins, apartments, houseboats! You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. Your link has been automatically embedded. Can somebody on a wheelchair access the Park? Wyndham Boston Beacon Hill. I had been in touch with Claudia, a guest services manager, prior to arrival and brought up my concerns afterwards, but I only got a response of "I recall offering a resort orientation the day of your arrival which was respectfully declined since you wanted to share time with your friends." Who can I notify if I have special dietary requirements? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. ", A verified traveler stayed at Club Quarters Hotel Faneuil Hall, Boston, "The rooms were clean and very beautiful modern chic. I will not repeat everything that has already been said. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. Traveling on business? Copyright 2016 Experiencias Xcaret Parque, S.A.P.I. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. Express check-out, a computer station, and dry cleaning are also on offer. What is the minimum age allowed inside the Park? Advanced purchase discounts may vary depending on booking date and dates of stay. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. Yes, we have restrooms and changing rooms located throughout the park with enabled spaces so you can change clothes comfortably. FAQs; Customer Service. Upload or insert images from URL. Simply click on foto@xcaret.com and choose one of the options to search your photos. Where I can store my personal belongings? 16.32 mi from city center. They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. Yes, as long as they are in good physical shape. However, we would appreciate if you could inform us about the exact date you will visit the park. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. Underground River Rafts of 580 yards paddling with special hand paddles. 800 006 FOTO (3686) Promotion valid only on websites and Customer Service Centers. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. No, we only accept IFE. You don't have to worry about your phone or asking ppl to take pictures for you. Uruguayan Peso (UYU): Visa, Mastercard, Diners, Discover, JCB. After 14 year's of marriage we finally made it to Cancun. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. However if at the end of the day there are not so many people, then, youll have the chance to re-engage in an activity. There is no limit to how many photos you take and you can then purchase access to download these images. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. But we purchased the photo package 2 parks & the hotel. 3.- Select the album you want to see and the photos will be displayed on the screen, download by clicking on the icon, or click on the icon to download the entire album. Discover a fantastic world with the more than 50 fantastic scenarios of Xenses, in its two circuits of activities that will take you to live a more fun reality. 17.17 mi from city center. If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Hotel Xcaret Arte is a homage to the best Mexican artist. Nestled in a natural rock and among rivers. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. I will not repeat everything that has already been said. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Enjoy a meal in one of the 2 coffee shops/cafes and perks like free WiFi. The photographs you purchased while being a guest at Xcaret Hotels contain a water mark from each park for you to select the experience you wish to download. Each photo downloaded is a JPG file, and the videos are MP4. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya. ~11.96 miles northwest of Middleton center, ~35.43 miles southwest of Middleton center, ~39.06 miles southwest of Middleton center, Doubletree by Hilton Boston North Shore - Danvers, Doubletree Boston Andover Hotel in Andover, DoubleTree by Hilton Hotel Boston - Bedford Glen, Doubletree by Hilton Boston Logan Airport Chelsea. Other services (ATM, WiFi and gift shops). If I do not have credit or debit how can I make my reservation? What happens if I forgot my download code? It has 900 adults only (young adults ages 16 and up) suites inspired by artists of Mexicos culture, 10 gastronomic experiences under the care of the best Culinary Group in Mexico and an eco-integrating architecture so that you can feel pampered in an atmosphere of astonishment with no rush. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. Promotion valid only on websites and Customer Service Centers. Is the discount for Quintana Roo residents valid throughout the year? Outside Mexico. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. HOTEL XCARET ARTE. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Access to the special ticket booth if you purchase online. The pass is very much worth the money. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. de C.V. We use own and third-party cookies to improve your experience on our website. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Prices and availability subject to change. There are several options of payment depending on the currency chosen on our websites. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. Can I pay with credit card or debit card of a person not included in the visit? Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Those guys were amazing. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. Do I need a driving license? Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. (edited), Edited July 5, 2018 by MarieSamSanchezPhoto. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Changes are not permitted on the day of your visit. Xcaret: DO NOT MISS THIS PARK!! Good location. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay 4 star Suburban hotel. Argentine Peso (ARS): Visa, Mastercard, Diners and JCB. No, only TOURS include transportation departing from Cancun or Riviera Maya. In case of foreigners living in Quintana Roo, FM2 and FM3. Advanced purchase discounts may vary depending on booking date and dates of stay. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We would like to apologize for the issues you encountered upon your check in, as this is not the experience which we strive to provide for our guests in Hotel Xcaret Mxico. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. How can I find out if there is a pick-up service at the hotel where I'm staying? All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. This luxury hotel features a casino, a full-service spa, and a nightclub. If you visited our Parks: foto@xcaret.com The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. Xcaret Hotel Mexico) We sat in for the 90min presentation, which was . We dont have teachers or students discounts. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. "Its a great place to stay . If youre a minor, you can ask an adult to drive you. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi. I made a habit of spending the very early mornings on my balcony in the hammock. I already purchased my admission to the Park, but I want to buy other services. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. Paid for in US $ we received the hotel photos only. We kind of had two check-ins, as we got there a bit early before our room was ready. The experience of living Mexican art . For more information, please consult our list of products and services found in the Price list section of our website. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. Dear Valerie149,First and foremost, we would like to thank you for taking the time to share a detailed feedback from your experience at Hotel Xcaret Mexico. I also requested a king size bed (I was proposing on this trip!) Outside Mexico. You can download as many times as you need to while the code is valid. What should I do? New activity: Underground Expedition. Plus having free shuttles to all the parks was a major win that my whole family took advantage of. Each park has its own price for the photos pass. 2.- A list of the albums that are included in your package will be displayed. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Additional terms may apply. We had zero issues with arrival. We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). What is the distance between one activity spot and the other? Enjoy truly special moments of fun and relaxation with the . Copyright Experiencias Xcaret Hotel S.A.P.I. While buying your ticket online, a list of hotels where pick-up is available will be displayed. Within Mexico. By continuing to browse the site, you agree to the use of cookies. If you visited our Xcaret Hotels: fotohoteles@xcaret.com A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). If it's raining on the day of your visit and you decide to make a change of date, your voucher is valid for one year guarantee against bad weather valid only 24 hours in advance. I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! If you visited our Parks: foto@xcaret.com Subject to availability. Chetumal-Puerto Juarez Highway KM, Km. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. 1.- Enter your download code. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. My package also expires in a few days. She answered immediately and assisted with even my most insignificant requests. Saturdat to Sunday from 9:00 to 15:00 Hours. and was unfortunately put in a bed with 2 queens. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. And we are going back again. per night. At what time will I be back at the hotel? Children must present ID from school with address in Quintana Roo, or school report card with photograph. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. How many times can I download my photos with my download code? Just a weird housekeeping issue I guess we had. If you want to add something to your cart, we invite you to call our Customer Service and one of our agents will support you. 5/5 would recommend again. In our venues, life merges with art. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. How do I find and download the photos from the website? Lock in the lowest price from these sites. Learn all the information in our Privacy Notice, Copyright 2019 Experiencias Xcaret Parques, S.A.P.I. What is your Cancellation/ Refund policy? A seven Zip-line circuit which includes the tallest in the Riviera Maya. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. What happens if I forgot my download code? Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Depending on the operation, transfer could be in a van or luxury bus. Prices contemplate the number of people (PAX) and the number of purchased parks. This hotel features a restaurant, a gym, and a bar/lounge. It is important to confirm your transportation service at least 48 hours in advance. 2.- A list of the albums that are included in your package will be displayed. How much time do I need to visit all the spots in the Park? Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. With 25 restaurants and 10 chefs, Hoteles Xcaret go beyond with an incomparable offer for Cancun and the Riviera Maya destinations. What kinds of clothes and shoes shall I wear? The ramen at Xin Goa was excellent as was the fried rice. The food is really good. No problem! Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. Months without interest, only with major participating bank cards issued in Mexico. Saturdat to Sunday from 9:00 to 15:00 Hours. The time will depend on the location of your hotel, so we cant give you an exact time.
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