If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Who pays for return shippingyou or the buyerdepends on the reason theyre returning the item and your return policy. Read our most popular questions and answers about handling return requests from your buyers. eBay may step in without the buyer asking, if the seller didn't respond to the return request. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. IMO as a seller its always better to accept returns, as you then have some control. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Give a full refund The buyer will receive a full refund, and they'll keep the item. Help for buyers and sellers. document.write ('&cb=' + m3_r); If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. https://thelawdictionary.org/article/how-to-file-an-out-of-state-small-claims-suit/. See Partial refund guidelines. This is all true, but only for items that are REALLY Not As Described. document.write ("?zoneid=2"); New comments cannot be posted and votes cannot be cast. Some returns may remain open for up to 35 business days. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. I quit selling on EBay for this reason. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. If we're asked to step in and help, we may ask the buyer to return the item to you. The buyer claims the item is not compatible with his mobile phone. Now I just have to hope he actually sends back the keyboard instead of bricks. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. Big surprise there. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? //]]>-->,