If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. You can access specific privacy information for Friend Spotter . Choose the best delivery option that suits you. If this is the first time you have purchased tickets at ticketek.co.nz, you will be requested to enter your address to complete your ticket purchase. % The AFL Reserve is within the Shane Warne Stand at the MCG, and on the wing towards the Harbour Esplanade at Marvel Stadium. Delivery differs depending on the event, please refer to the specific delivery information on the event page of the event you purchased for. The tickets are sold on a first in best dressed basis, meaning that all friends receiving the invite may not be able to get the tickets. You can click the View Map button to view the section of the venue where your seats are located, If the tickets allocated are for seats with a restricted view, you will need to check the box to acknowledge this. Select your desired area, then select the $0 member ticket. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. However, some events will have unreserved seating where it is first in, best seats. We cooperate fully with the Fair Trading departments when those departments are pursuing ticket scalpers. No, Ticketek Gift Vouchers are not reloadable. Your saved credit or debit card details will pre-populate whenever you are logged in and buying tickets, so all you need to enter is the CVC security code on your card to complete the purchase. Once your new card has been printed, your original membership card will be cancelled and a new barcode will be provided to you. I am traveling the country and have a New Zealand address but my billing address is overseas. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price. We also regularly monitor our ticketing system for suspicious transactions. This refers to the various levels of ticket types on offer; e.g. If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. Alternatively, you may wish to receive all Ticketek mobile tickets on your mobile phone and either forward them to your friends yourself or keep all tickets on your phone and arrive together with your friends. A valid concession ID must be presented when purchasing concession tickets at a Ticketek Agency. If I received an invite, does Ticketek store my contact details? Your membership number is your account ID and can be found at the top of your membership card or the bottom of an email from AFL Membership. Also, you will need to enter the relevant card's corresponding CVC security code before submitting payment. How do I add my mobile tickets to my Ticket Wallet? Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. You will only see this guide once, but will have the option to see it again by clicking on a clearly displayed link which will remain in place for the first 4 weeks after launch. Ensure your contact and personal details are correct. iPad, tablet PC, laptop) to gain entry to an event? You can opt-into Friend Spotter during the purchase pipeline, on both the Ticketek website and mobile site. https://www.liveperformance.com.au/default.aspx?s=newsdisplay&id=405 Once you have logged in, update your information. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. How do I find my tickets once they are in Passbook? There is a limit of $1,000 worth of Ticketek Gift Vouchers that can be redeemed per transaction. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you. Search Type in a keyword (artist or event name, team, venue, state etc) in the Search field and click 'GO'; OR Select an event category type from the Genre drop-down menu and click 'GO'. The app also uses your location to alert you of events currently being held at specific venues. "The @Ticketek _AU app has crashed - right before Ed Sheeran. Click sign in in the top right hand corner and follow the prompts using the email address nominated in your AFL Membership, OR. This may mean that the voucher was purchased prior to September 20, 2013 and can only be redeemed at a Ticketek Agency. We do not send tickets to PO Boxes or business addresses. When I enter my Voucher ID online it is notifying me that an 'Invalid ID entered', what does that mean? The recipient must have an internet-enabled mobile phone to be able to view the Mobile Ticket. If you are using the Ticketek iPhone app, the tickets in your Ticket Wallet will automatically adjust the backlight to be suitable for scanners. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases. details of the event including: name, date, time and venue. We endeavour to deliver tickets within New Zealand in 7-10 working days in accordance with New Zealand Post guidelines. These special event Gift Vouchers can only be redeemed through Ticketek Agencies for the events which they relate to. You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. The website only allows one invitee from a group to purchase at a time. Please see our tutorials on how to reserve seats in the AFL Reserve here. We'll now show you the tickets which have been allocated to you based on your selections. Don't forget to bring your ezyTicket to the event. The obstruction varies in different venues. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? https://premier.ticketek.co.nz/Content/aboutus/aboutus.aspx. What if I enter my Voucher ID incorrectly online? In an New Zealand first and unique to Ticketek mobile ticket, you'll have the option of sending every person in your booking their own individual ticket via Text. When will I receive my club of support merchandise pack? There was a spelling mistake in the email address entered. Accept the Ts&Cs and "Submit" 9. Yes, if you need to visit the full site on your phone for any reason, you can access it by hitting the "Standard Site" link at the base of all pages. For more information on requesting a physical card please see here, and for more information on Mobile Membership please see here. How do I access Accessible seating tickets? Ticketek may not replace tickets where seating is unallocated (general admission tickets); You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. When you purchase your ticket and choose Mobile Ticket as your delivery option, you will be asked to put in your name and your mobile phone number as part of the purchase process. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. Held seats are sold on a first-in basis. Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Can I request a refund if I change my mind about attending the event? They must present the relevant concession documentation at point of purchase and upon entry to the ground. Mobile Tickets may be reissued to the ticket purchaser only, and we recommend that customers contact the Ticketek Call Centre on 132 849 ahead of the event day to do this. If you're already signed in, click on the 2023 AFL Membership logo in the top left hand corner. The term including when used in these Terms and Conditions is not a term of limitation. Information specifically relating to AFLM Membership 2023 will soon be communicated via email and our website. If you can't attend an event for legitimate reasons and want to sell your ticket via an online auction site, Ticketek will not object to your sale as long as the selling/offer price is no more than the face value of the ticket. Many businesses act as Ticketek Agencies throughout the country. 4. Group discounts may be offered but do not apply to all events. They will be assigned the seats nearest the original purchaser. They will be assigned the next two seats along (next to Invitee A). I would still like my tickets mailed to me at my overseas address, is this possible? While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Yes, the option to use your saved credit or debit card or to save the details of a new credit or debit card while making a Ticketek purchase will be available on all online purchase platforms, including Ticketek's mobile site and mobile app as well as the website ticketek.co.nz. There are several ways to find one of the many events on the Ticketek website: Please refer to the relevant section of the Ticketek Website Terms of Use. If you are using the Ticketek iPhone app, the mobile tickets will also be automatically stored in your Ticket Wallet when you are logged into your My Ticketek account. You may also wish to consider taking out a relevant insurance policy to . All rights reserved. No, only Mobile Tickets can be added into your Passbook. Click on the Event Title link or the BUY NOW button to see more information about the event which interests you, Keep your "preferences" up to date so we only send you information about the events important to you, Be the first to know about the latest events by, To find out more information about one of the hundreds of venues ticketed by Ticketek, select, Click on your chosen State to view the venues in that region. What if a show is cancelled or postponed? The transaction limit is 10 at both Marvel Stadium and the MCG. 13+ - Adult Ticket. Please wait a few seconds for it to load. Don't forget, you can update your account by returning to the, Then sign in with your current username (the email address you registered with) and password. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. Print this PDF as this will be your access to the event. If you experience any difficulties purchasing tickets online which are not answered in these FAQs, please contact us. Is there anything special I need to do when I get to the venue to scan my mobile? What are the terms of General Admission (GA)? Yes - there should be no issue using a phone that has a clear screen protector. What will happen if the barcode is sent to a non-smartphone? For location services: Settings -> Privacy -> Location Services, for notifications: Settings -> Notifications. Their barcode will then be on their homepage. I had the opportunity to study abroad in Australia during the summer of my Junior year. https://archive.treasury.gov.au/documents/1914/PDF/Ticket_scalping_report.pdf Marvel Stadium - Ticketmasters accessible seating hotline 1300 883 622 or complete theform on Ticketmasters website. If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. An Ed Sheeran fan shared a screenshot of their Ticketek message. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. Please be aware your membership number will never change throughout your years of membership. If magnified, the display may be blurry. However, if you chose ezyTicket, this will be attached to your confirmation email in PDF format. Discover New Events. If you need to contact us, you can do so via membership@afl.com.au or 1300 722 515. Once you have selected your ticket(s), there is a time limit of. Ticketek mobile ticket offers you convenience and improved access at selected events with tickets sent direct to your mobile phone. You can select a quantity of tickets in more than one price type e.g Adult, Child etc. Can I buy tickets from unauthorised sellers such as online auction sites like eBay? When a My Ticketek customer places seats on hold, the Ticketek website will clearly identify how long their seats will be held for. If no other invitees purchase the seats that Invitee A would have purchased then those seats will be released back for sale and the group will have been split. The new 'My Events' section on the Ticketek homepage lists events that match your region and genre preferences. Tickets that are detected as being sold or offered for resale in breach of the Ticketek Terms and Conditions may be cancelled without a refund. Note that as the website is looking across all price categogies, the ticket prices can't be shown until you have also selected your quantity and delivery method, Select a price category from the drop down if you want to purchase tickets within a specific location of the venue. chevron_left. Each ticket that we sell contains the following condition of sale: This condition of sale entitles Ticketek to cancel any ticket that we detect as being sold in contravention of the condition, without refund. If you are purchasing a concession ticket please have your student or pensioner ID card ready, as you will be required to enter your concession ID in some cases. My Ticketek Ticket Delivery. Other customers may be in the process of completing their transaction on all remaining tickets, or the number of tickets requested is greater than the maximum available adjacent seats. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Ticketek has also been an active participant in various government forums relating to ticket scalping and has also over the years worked closely with Live Performance Australia on this issue.