You'll get your money back and another fan gets to go to the show. Oct 21, 2021. 24. Sun 2 Apr, 23. Ticketmaster vs Vivid Seats: Which Is Better For You? I purchased AFL tickers from a Ticketek outlet and they charged a $2.50 transaction fee. Jul 30, 2019 contributed by Ticketek Marketplace (Deactivated) . Can almost never pick a specific seat you want, have to take what they give you. Press J to jump to the feed. What did you say to consumer affairs ? for all major ticketing companies, We use cookies to make your experience on Tixel better. * In total they unlawfully took all this money from my credit card and pocketed the money as well from the ticket buyer. This is to maintain the upkeep of the platform and service and manage the accounts of both buyers and sellers. See the Best Services in 2022 as rated by Australians on ProductReview.com.au. You can reach us at 1300 651 607 or resale.service@ticketmaster.com.au or by writing to Ticketmaster Resale at Level 5, 364 Lonsdale Street, Melbourne, Victoria . Sat 1 Apr, 23. Ticketek routinely mismanages ticket processing which should be simple. Inspite of giving all the details, continuous email stating - send it in new format or send more information. $75. [2022], Ticketmaster vs Stubhub: Which Is Right For You? This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. ! The service and handling fee covers the end-to-end service delivery from the time of purchase through to staffing at events, technology, relisting the ticket for resale and support. The only minus is that no matter when they sell, ticketek dont pay out until 2 weeks after the event. Only option is to put in request online and then wait. I am a bot, and this action was performed automatically. I will never purchase anything with you again. It's nearly $400 worth of tickets. Although Ticketek seems to charge you fees for almost all different actions, when you look at the 30% of the ticket price being charged as fees, it simply is costlier than any other ticket marketplace including Ticketmaster. The Federal Court in Sydney has penalised Ticketek Pty Ltd $2.5 million for taking advantage of its market power following action by the Australian Competition and Consumer Commission. this, if you are We will then issue the buyer with a new ticket that will have a new barcode. Complained via customer care webform which didnt even have an option for the relevant event. I am yet to receive any money and there is no where to contact anyone. This meant that I had to sit & concert was standing room only. Service Hours: 7 days, 9:00 am to 5:00 pm. ticketek marketplace fees . Ticketek Marketplace will not be liable for any incorrect payments made due to the wrong bank details given in the seller's profile. Wow, I hope it doesn't take that long. I've bumped the ticket by responding as recently as January 2023. After your ticket is verified, it will take you to the pricing page where you can decide the price of the ticket. There are now 6 discount code, 8 deal, and 1 free shipping promotion. These cookies are critical to the basic site functionality of Tixel and Got an email saying the tickets were bought 2 months before the concert, and to allow 10 days for the money to show up in my bank account. Tickets are sold by Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") as agent for and on behalf of Brisbane Powerhouse ("the Seller") and are subject to the following Terms and Conditions. If you haven't received your payment within 10 business days, please check with your bank first that there are no pending payments before submitting a request. I retried several times with the same result. Will also be reaching out to A Current Affair! Absolutely appealing customer service!!!!! Image Based Life > Uncategorized > ticketek marketplace fees. Vivre Sa Retraite Dans Son Pays D'origine, Regent Theatre From August 2023 191 Collins Street, Melbourne Other Ways to Get Tickets Visit a Ticketek Agency Find your nearest location here. 1 minute after noon it's my turn and all tickets are already soldthis was a small town concert. Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the "Seller"). @Ticketek_AU + scalpers . [2022], Gametime vs Ticketmaster: Which Is Better For You? Any fees are charged to the buyer on top of the amount you want to receive as a seller. All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia. Marketplace My Ticketek Ticket Delivery. I have provided this evidence to Ticketmaster Resale. Safe, Fast and Verified Absolute scum. You can also reach out to them through @TicketmasterCS account on Twitter. Its capped at a little over the original price. Once seat selection is done, add your personal details and pay for the tickets. I purchased some tickets from Ticketek and as I need to sell, I was looking at selling on Ticketek Marketplace. I followed all the steps; uploaded the ticket - exactly as I received it from the vendor. We accept email Scroll down and click the big "Sell Your Tickets" button. mobile tickets. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. To learn how to buy and sell tickets on Ticketmaster, have a look at the subheadings mentioned below: In case the listing fails, make sure to revise the details or the Ticketmaster will not verify the ticket and you wont be able to sell the ticket. Ticketek New Zealand Limited (Company Number 670708) ("Ticketek") trading as Ticketek Marketplace ("Ticketek Ma Starting from a small unknown site, Ticketmaster has now expanded so much that it now deals with over 500 million tickets per year through its website. Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Ticketek Marketplace is owned by Ticketek and is a secondary market where you can safely sell and buy tickets. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Those who buy tickets with no intention of attending a gig, who then want to sell their tickets at an inflated price through the same bloody vendor deserve every bit of bad karma and difficulty that they seem to be experiencing. Log in to your account and click on View our waitlists on the homepage. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. I've tried to contact ticketek through email but they haven't responded at all and its been ages. I tried it today and I was able to remove my tickets from listing. We use dedicated people and clever technology to safeguard our platform. Barcelona vs A-league All Stars single ticket. DO NOT reply like a regular email, you won't get a response. They said as it was past the concert date and they tried to ring me ( nope didnt happen no missed calls ) that it was now in the hands of the escalation team to liaise with the other party to arrange a refund. Check out the Ticketek Marketplace site for more information. Feb 9, 2023. They often provide Ticketek vouchers for you to unlock free tickets to watch sports events such as cricket, soccer, AFL, and more. November 16, 2018. Mon 6 Mar, 23. It will charge you a reasonable fee if you opt for ticket exchange. After your payment is successful, you will receive an instant confirmation message and your order will be placed. Safe, Fast and Verified An administration fee of $10 will be charged. Idk but if anyone knows how the hell to get in contact with them then let me know. How can we get rid of Ticketmaster, surely we deserve better in Australia? They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Have consumer affairs gotten back to you? Fans wanting to buy tickets to Kanye West's 2014 Yeezus tour in Sydney through Ticketek had to pay a "service/delivery fee" of $6.45 for tickets they had to print out themselves, or $8.85 if they wanted the tickets mailed to them via regular mail. Also had to wait about 3 weeks for them to reply to my ticket, maybe it's better now? I want an refund, yet there is no way I can get it. Amanda Allison. 2 minute read. I figured out that if you download the Ticketek app, you can delete Ticketek Marketplace listings from the app. Click List a ticket. Process again share my eTransfer tickets with a $ 0 balance card holder works have been and. aren't going The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. on Ticketek, you can sell it on Tixel. Then I sold them in minutes on Tixel. Not user friendly or time friendly . $148.60. ICC T20 World Cup 2020 Fan Marketplace is powered by Ticketek. 3.) I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. If they try to ghost you or pull some dodgy shit, tell them you will lodge a claim with VCAT. Any seller or fan whose annual gross transaction value across the U.S. Ticketmaster marketplace (including Account Manager) exceeds $600 will receive a form 1099 from . https://marketplace.ticketek.co.nz/. for everything it works for mobile tickets, it works for print-at-home tickets as well Where under TicketExchange you can exchange your ticket with others, under fan-to-fan resale service you can sell your ticket to another fan after being verified as a legit individual seller on the platform. The tickets can be purchased on Ticketek Marketplace at: https://marketplace.ticketek.com.au Look for the $330 listing which includes the Ticketek Marketplace fees. Adjust the price slider to $1. AU. Has pictures/video. We decided we'd go to the show if the tickets don't sell, but I'm going to be really pissed if we show up at the door and are told that our tickets are not valid because someone bought them while we were on the way there! 2 minute read. Hi, can I ask what section of consumer affairs did you contact? Ticketek - With over 40 years' experience ticketing the biggest live events and venues. The lounge open 30 minutes prior to the main arena doors on an event day. Functional cookies Tixel wasnt available to me as tickets were withheld from issuing until just a few days from the event. what exactly is their $15 fee paying for? Find a selection of real tickets for the hottest upcoming events listed by fans at no more than 10% above face value. Find trending events near you. is not on the list, Join. Go to the Vivid Seats home page, and click on the small "Sell" link in the upper-right corner. All Tickets. Pay lower fees. Ticketek take care of the ticket transfer too - they reissue to the new buyer and cancel the old one so no need to transfer anything. In the next step, it will ask you to confirm your booking. I don't have an email address or access to a computer. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Worst ever company to deal with. Consumer Federation of America, Fan Freedom, National Consumers League, Protect Ticket Rights and Sports Fans Coalition, have released a set of principles called 'The Ticket Buyer Bill of Rights'. Please let me know if anyone had gone through this issue and how did you all solved it! We use modern, anti-fraud technology and hang on to tickets until payment is received. The fee is per transaction so you only pay one fee regardless of how many tickets you purchase in the transaction. A Reserve, Section N5, Row D, Seats 18 and 19. Would definitely use again! You will be directed to Ticketek, which is the only authorised ticket seller for the Melbourne season. Ticketek Marketplace is the only official re-seller we approve. Your email address will not be published. Not only that, but Ticketmaster is now offering its services in across 32 countries and mainly deals in categories like sports, concerts, family and theatre events. Start today. And operates Ticketek.com and Ticketek.com.au ( the & quot ; ) ) for an Ticketek mobile you. Sold tickets via Marketplace early Sept for an event 3 Oct. When we look at the popularity and expansion across the world, Ticketmaster beats Ticketek once again. to then often have to go to their desk at the venue to follow up the issues. No. You dont have to be a pro at buying or selling tickets online to do the same at Ticketek since it offers extremely easy processes for both. 0. Hey, I went through a 10-month ordeal with Ticketek Marketplace last year. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. They After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. At times, you will have to visit another website to confirm your purchase. Yes, since Ticketmaster offers a 100% guarantee on the validation of tickets and it verifies sellers before selling on its platform. Ltd. All Rights Reserved. account" option. Now that you have your ticket links, head to the SMS listing page and just copy & paste your links there one by one. Send them an inquiry many times and they are not answering! Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Apart from the convenience fee, it doesnt charge you any other taxes and processing fee. The American Rescue Plan Act of 2021 lowered IRS reporting thresholds for all e-commerce platforms including Ticketmaster effective January 1, 2023. Its a party over here. you have Tickets are sold at a price determined by the seller - this may be more or less than the face value of the ticket. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business . The call centre shut the phone to the customer's face.. I'm trying to purchase tickets through ticketek marketplace and it keeps saying "unable to lock ticket" when i try to check out. The MCG is Australia's largest stadium, hosting AFL, international and BBL cricket, rugby . -. Ticketek wastes YOUR TIME like it doesn't matter. Ticketmaster first encourages you to find the answers to your questions from their FAQ section. When you look at the ticket prices, it seems not much costlier than other markets. Just go to the Sell through Ticketek account page and choose "Tickets are in my I am up to 3 support tickets lodged with not a single reply. Choose how your checkout appears for attendees. broker) to get Create an account to follow your favorite communities and start taking part in conversations. price. Ask a question about Ticketek Australia in Services. I don't have any other social media but if I must, I'll try on Twitter too, thanks. Since both the platforms have given the control of ticket pricing to the hands of sellers, the prices will vary according to the sellers preferences and you will have to go along with their decision. Show More Buy guaranteed tickets for sold out events at a fair price. Yes, you can get them online with values ranging from $25 to $250. Further details in the disclaimer. Im going to email the theatre and ask them to change to ticketek - who are not great but at least you can find a person. Just a thought.) Therefore, it's impossible to speak to an actual person. Calls to the only listed number for Ticketek are just cut off. Before I get into it, I would recommend waiting more than a few days for them to get back to you. The Musical Brisbane tickets via Q Bank details are correct and theres also a current credit card number that the refund can be processed against. you can't make. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) View Not all event tickets will be available to . This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Ticketek New Zealand Limited (Company Number 670708). 3.) Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. They are $150 each so I'd like to resell them - but from what I've read on here, I'm nervous about using the Ticketmaster reseller site. I was certainly given the runaround by others who I had dealt with. Thank you! Firstly, create an account on Ticketmasters app or website. event 1. . Two years ago, she mentioned how a chatbot solution could help us . Fred Jewelry Pretty Woman, The service and handling fee covers the end-to-end service delivery from the time of purchase through to staffing at events, technology, relisting the ticket for resale and suppor Please note there maybe no replacement for General Admission tickets. Version 5.22 B82 R0 This is a review for Ticketek marketplace, run by Ticketek. As for delivery, you can either opt for a physical ticket and ask them to deliver it to your doorstep or you can go with a virtual ticket and save some money. Ticketek Marketplace Terms and Conditions of Sale. protection to both sellers and buyers protecting fans from scammers and time-wasters. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Please note there maybe no replacement for General Admission tickets. I have sent my concerns to the Victorian Ombudsman. i spent 2 hours online and still didn't manage to secure tickets. 2 February 2023. Get your tickets quickly as they are usually available for a limited time only. Be sure to check our page often for the latest coupons. It goes against our guidelines to offer incentives for reviews. 1.) Wed 8 Mar, 23. Trusted by event lovers around the world, We may earn small commission from the products mentioned in this post. Get in to events you thought were sold out with tickets sold by fans and verified by Ticketmaster. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. A week later- no response. So as a rule they don't pay out until after the event anyway, even if you sell 6+ months in advance you've just gotta wait , Also the website is slow as fuck and shits me to tears whenever I have to use it. (which is not true) and therefore I would not be paid for them. . Non existent customer service. Press question mark to learn the rest of the keyboard shortcuts. Ticketek acts as a good global leader with technology in ticketing. Paid $193 for $78 tickets. Lower fees. It deals with tickets in categories like sports, theatre, concerts, arts, and more relevant events happening near you. 90. r/australia. Date of experience: August 27, 2022. It offers 100% ticket guarantee on all its orders. In other words, it was the same $78 that they charged on the Website. Ticketek routinely mismanages ticket processing which should be simple. It has a hefty price charges, for example for a ticket base fare of $25, Ticketsmaster charges $7.75 convenience fees charge, that is at least10%. If you're planning your visit, you can . Keep in mind that you should make your request within 60 days after the event date. I put it on listing at Ticketek Marketplace, however, when I tried to remove them my tickets on the listing it said "unable to remove your listing".