Please check and retry. If the monitor page is showing everything normal please contact Sage Pay directly. You will need to check your code to ensure that you are providing the VPS Vendor Name supplied by Sage Pay during your application process. Alternatively, if you had entered the start date incorrectly please re-enter the correct start date and start again. This value would have been sent back to you in the status response of the original transaction from Sage Pay. All issue numbers must be entered exactly as they appear on the card, without spaces (either 1 or 2 digits). Tell us the name of the card under that. If a value is supplied, should contain either 0 or 1. Please reveiw the information your server is posting to the Sage Pay server. The difference between the and value must be no greater than 50. Delete the problematic software, then redownload it from Nintendo eShop. The RelatedTxAuthNo does not match the original transaction. Please refer to the Sage Pay Integration and protocol guides to ensure this is being passed. You can follow the question or vote as helpful, but you cannot reply to this thread. The original transaction was carried out by a different Vendor. Card number validation is required for payment processing when a customer presents a card. Exiting. Please ensure that you only use a fully qualified URL. If you do have the merchant number on your account, then please contact our customer services team as there may be an issue with the set up of your Sage Pay account. Your system should be storing this information and be retrieving it from your database when performing the above actions. You will need to check the Protocol and Integration guidelines for the solution that you are using to ensure that the correct value is being passed in the TxType field. You will need to ensure that you are sending numerics only within this field with no spaces between any of the numbers. Accepted values for the CardType field are: VISA (Visa Credit), MC (Mastercard Debit and Credit), DELTA (Visa Debit), UKE (Visa Electron), MAESTRO (UK & International Maestro), AMEX (American Express), DC (Diner's Club), JCB (Japan Credit Bureau cards) and LASER (Laser cards). today at 15:00 I tried to log in and I got the "white box error" "Your 3D accelerator card is not supported by World of Warcraft. If you have received this system message, you are passing across shopping basket information to Sage Pay, however the format of the information is invalid and unable to be read by the Sage Pay servers. The VendorTxCode should contain your unique reference identifier for your transaction. The following currency code(s) are either not valid or not supported:. Some cards have restrictions on cross-border usage. The card number has failed our validity checks and is invalid, Merchant session key or card identifier invalid, Operation not allowed for this transaction, This refund amount will exceed the amount of the original transaction. ##### tag either not required for this command or XML structure is incorrect. The create token value is invalid, should be either 1 or 0. Your Vendor Name must contain no more than 16 characters with no spaces or unsual characters. You will need to ensure that you are entering the correct card number as situated on the front of the customer's card. The Delivery Firstname contains invalid characters. I'm building an integrated payment form with SagePay, and have previously been successful making payments to a test account using the test card details provided in page 24 of this documentation: https://www.sagepay.co.uk/file/25041/download-document/FORM_Integration_and_Protocol_Guidelines_270815.pdf?token=dyWjqsDOzcE9qp5wU39w0DiSx525HSqfiV9OV6EGQB8, However, when I try and pay again with card details in that list that have previously worked, the SagePay form highlights the card number field in red and says "The Card Range not supported by the system.". The payment can now be authorised and sent for settlement. The amount you are trying to AUTHORISE would exceed that value, so the authorisation is being denied. Please ensure that you are sending the correct value in the TxType field. You will need to send the long card number only which is situated on the front of the customers card. You must ensure that you are sending the name of the cardholder only within this field and that no numerics or invalid characters are being posted. Disconnect between goals and daily tasksIs it me, or the industry? 3D-Authentication failed. Cannot authorise this card. When I turned secure boot on, BIOS spit out "The VGA card is not supported by UEFI driver" messages on post screen, and asked me to turn on CSM mode in the BIOS. The Authorisation was Rejected by the vendor rule-base. You have entered an incorrect value for the card security code which is invalid. There are a few different reasons that you might get this response when a payment fails: Some debit cards require a PIN to be entered. The specified and combination is not valid, or the user may be locked out. The Amount including surcharge is outside the allowed range. This will always be 16 characters or less, and only contain letters and numbers with no spaces or unusual characters. This enabled test mode on the gateway and allows test cards to be used on the account so I can test a full payment. The Delivery Phone contains invalid characters. rev2023.3.3.43278. It should contain no more than 40 characters consisting only of letters and numbers matching the value passed for the original transaction. If you don't provide this value or it is incorrect, the Sage Pay system will not know how to handle the transaction and therefore generate this system message. The VPSTxId uniquely identifies the original transaction which you are attempting to REFUND, REPEAT or AUTHORISE through the Sage Pay system. Everything worked as expected and a new resource has been created. Please check the data you are posting through to Sage Pay and ensure that the Amount field is being passed. Any URL's which are longer will generate this system message. The command passed in the parameter was not recognised. The card number that you have entered on the payment pages is not a valid card type. A valid value is required,this must be value between 0 and 100000.00. Please ensure that you only use a fully qualified URL. A VendorTxCode has not been provided within your transaction registration. By doing this it will cause the Sage Pay payment pages to not appear and this error message will be generated. If you have AVS checking turned on within your Sage Pay account, or have provided a BillingPostCode, you must also provide a BillingAddress field. Only zero or positive integer. If a card StartDate value of 1509 was passed this would generate this error code. c: Add this ending to the target field: dxlevel 91. d: Run the game. The Vendor or VendorName value is required. vegan) just to try it, does this inconvenience the caterers and staff? This vendor's rules require a successful 3D-Authentication. Incorrect Percentage value entered. The server received an invalid response from the upstream server while trying to fulfil the request. If you have sent an Amount field with an invalid number of digits after the decimal place. If the shopper has made an error with the card number then simply have the customer. If the card address consists of more than 200 characters please just entered the first 200 characters in order to continue. The supplied is not available on any merchant accounts associated with this vendor account. e.g. If you are being presented with this error message it indicates that you are generating a VendorTxCode that matches that of a previously successful transaction against your account. The Card registration has been successful in exchange for a token. You will need to check your code to ensure that you are not passing more than the maximum value of 7,500 characters and that there are no additional spaces being passed as these will be determined as additional characters. You will need to check your code to ensure that you are not sending more than the maximum value of 100 characters. The card StartDate value should always be presented in a MMYY format (a two-digit month followed by a two-digit year) and this should never include any separators such as a forward slash (/) or a hyphen (-). Cannot complete request. The Delivery Address2 contains invalid characters. The CustomerEMail field, if supplied, must contain a valid e-mail address which is less than 255 characters long. Please use format dd/MM/yyyy HH:mm:ss. Your transaction has been Registered successfully and will need to be authorised to be sent for settlement. The Billing Firstname contains invalid characters. If you are providing a value which has more that 10 characters then you will receive this system message. Error: only 0 Devices available, 1 requested. Unable complete transaction due to resubmission of authorisation request by client. You will need to contact the Sage Pay support team to notify them how you generated this error message to enable them to look into the cause further and escalate to their live development team. If any other value is passed within this field, the Sage Pay system will not be able to identify how to process the transaction. You will need to ensure that you do not submit more than the maximum of 255 characters within this field. Invalid Amount field format. The Sage Pay system will cancel your transaction as default and present you with this error message after the third failed attempt. The VPSTxId value uniquely identifies a transaction to the Sage Pay system and if this value has not been submitted in full or this has been sent incorrectly formatted, you will be provided with this error message when the Sage Pay system attempts to validate it. You have not passed the 3D-Authentication process which is required in order for this transaction to proceed with your payment. If you receive this system message, it means you have successfully registered a transactions using the Direct integration method. A transaction is unable to be registered without this information. When the card number is entered into the Opayo system we use the range to identify the card type, and validity of the number before processing the transaction. Please provide different value. Please look into the content of the field and ensure you only pass values to the allowed number of decimal places for that currency. The Delivery Surname contains invalid characters. You will need to ensure that the Amount field value which you are submitting is between 0.01 to 100000.00 or equivalent for other currencies. The MM and YY values should also be valid month and year numerics, for example the MM values should only ever be between 00 and 12 and the YY values should only ever be between 00 and 99. Surcharge value for percentage cannot be greater than 100. You will not be able to enter more than 200 characters in the card address box on the payment pages. You can only RELEASE or ABORT a DEFERRED transaction. There was an error processing this payment type, There is a problem with the details that have been entered for a European Payment Type. Then select Troubleshoot > Advanced options > Startup settings one by one. A range of payment methods are accepted by the manual payment method (here is the list of all accepted facebook payment methods Answer (1 of 3): Most Probable reason that your Graphics Card is not working: * The Motherboard of you computer does not support (have the required hardware slot) for . The GiftAid field can only contain 1 (Allow Gift Aid) or 0 (Do not Allow it). The Amount value contains a decimal point. The Authorisation attempt was Declined by the cardholder's card-issuing bank. This error message relates to the Vendor account not having been set up successfully on the Sage Pay servers. e: A black screen should appear. Your transaction has been successfully Voided and will not be sent for settlement at the end of the day. This system message would only be generated if you have integrated using the Direct method where you are colleting the customers card details to send across to Sage Pay. The certificate must have a valid user principal name (UPN). If the related transaction you are trying to authorise is NOT an AUTHENTICATE transaction, you will receive this system message. The VendorTxCode has been used before. A transaction is unable to be registered without this information. The BillingPostCode field, if provided, can only contain a maximum of up to 10 characters. You will need to check your code to ensure you are retrieving the correct VendorTxCode from your database and sending it through in the RelatedVendorTxCode field. If any other characters or digits are entered then this error message will be displayed. You signed in with another tab or window. 4022: The Card Type selected does not match card number. You will need to check your code to ensure that your server is not sending more than 50 characters within this field. The required service is not available or invalid. You must have a valid merchant number set up on your Sage Pay account, that support each card type you pass. The GiftAid field can only ever contain two values : 1 : Allow Gift Aid 0: Do Not Allow Gift Aid. The CardNumber field provided does not contain a valid card number and may contain characters other than numbers such as letters. The TxType requested is not active on this account. You will need to ensure that your code is sending the customer's cardholder address to where the card is registered in the BillingAddress field. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. You will need to ensure that the card issue number length is being passed as it is displayed exactly on the customer's card. Please ensure that you are posting this field with each transaction and that you use the correct value. The only way to prevent this from happening, would be to remove or relax your current rulebase, however this would apply to all your transactions. If you have not supplied the correct value in the RelatedVPSTxId field, have not submitted it in full or it is incorrectly formatted then you will receive this system message when our systems try to validate the post. The method requested is not permitted against this resource. ##### must be a numeric value with up to 2 decimal places. You will need to check your code to ensure that the CV2 value provided consists of either three or four digits only depending on the card type selected. Please contact support to re-enable this functionality. Facebook devised a manual payment system to address the problem. element is only required for a Streamline merchant number. Making statements based on opinion; back them up with references or personal experience. A required parameter is missing. Opayo receive updated card ranges regularly that are added to our systems for mainstream card types - if the card being used for the transaction falls into this category it will be updated when the new ranges are provided to Opayo by the card issuers. The VendorName is invalid or the account is not active. I've asked the admin of this particular SagePay test account to check if any card ranges have been automatically banned, or something to that affect. In the new Run window popped up, type msconfig, and hit Enter. You will need to check to ensure that the correct value is being submitted. Unfortunately, we are unable to process transaction values outside of these ranges. The issue is normally associated when you are attempting to automate these actions. The RelatedVendorTxCode does not match the original transaction. System boots fine with secure boot off. To correct this issue, you will need to check your code to ensure you are submitting the correct value. 5. 2. If the card holder's name is longer than that, just send the first 50 characters in your POST. This URL must be http:// or https:// and be less than 255 characters long. You must enter the address to which the card being used is registered in the card address box provided on the payment page. Please ensure that you are sending the correct value in the TxType field. For example if your currency is GBP, the Amount field value can be sent as 123.45, 4567.89, 0.36, 12.30 but not as 123.456, 4,567.89, .36 or 12.3. The DeliveryAddress field, if provided, can only contain a maximum of up to 200 characters. You are attempting to POST data to a Sage Pay Service that does not exist or is not currenctly available. If you have not requested that you are wanting to use the Form solution and attempt to post a transaction registration you will be presented with this error message. The Contact Number contains invalid characters. The VendorEMail field, if supplied when posting your transaction registration, must contain a valid e-mail address which is less than 255 characters in length. You are not passing the currency field through with your transaction. This error message is presented for transactions processed through the Form integration method only and occurs when the Encryption Password being used does not match the password that we have registered in our system. Basically, if the feature is supported, THEN the response code is 206 and the response contains HTTP header Content-Range with info about the bytes included in the response. Select Device Manager in the results and when it loads expand the Display Adapters node. a: Right click on the Medal of Honor exe file. You will receive this error if you send an AccountType that your Sage Pay account does not support. If you are wishing to add another card type to your account, please check with your acquiring bank first before notifying Sage Pay to ensure that your merchant number has been set up to accept this new card type. If the card being used is a newly issued card it is likely yet to have been added to our systems. If you believe this account should not be closed we will be able to investigate this issue further immediately. If this card number can still not be validated by the Sage Pay system you will need to use a different card type in order to proceed with the transaction. The payment requires authentication, Token system does not support this. The surcharge xml contains a fixed value with the incorrect number of decimal points for the currency. If you are unable to identify the cause, please contact the Sage Pay support team if you are still being presented with this error message and we will look into this issue further. Should not include leading zero's, and only include values in the range of 0 to 255. We also return to you the 2 digit Decline Code from the bank. If you receive this system message, we would suggest that you refer to our system monitor page (http://www.sagepay.com/system_monitor.asp) for more information. whose number you've supplied in the CardNumber field. Please contact support to re-enable this functionality. You will need to check your code to ensure you are submitting the correct value. - the incident has nothing to do with me; can I use this this way? This system message is only generated if you are attempting a Manual transaction where you are sending the Auth code to us within My Sage Pay. Transaction is not allowed without 3D secure authentication. You will need to check the content of the VendorEMail field to ensure that the e-mail address is valid. b: Click on properties. You will need to contact the Sage Pay support team to inform them which Vendor account you were using when this error occurred. You will need to check your card, and if it has expired, you will need to destroy the card and use a different card type for the transaction. If you are posting over a VendorTxCode that has been used for a previous transaction registration for a successful transaction against your account you will be presented with this error message. The Apply3DSecure field can only contain the following values: 0: Use the default setting on the Sage Pay System, 1: Force 3D-Secure checks and use appropriate rules 2: Force NO CHECKS for this transaction and always gain and authorisation 3: Force 3D-Secure checks but DO NOT apply rules and always gain an authorisation If any other characters or spaces are being passed or provided, then you will receive this error code and message. Furquim, 597 - Bonfim Paulista, Ribeiro Preto - SP You will need to ensure that your code is not sending invalid characters. Refund can no be performed until original transaction is settled. Invalid system used for the related transaction. This field is required to indicate the type of card being used by the customer (ie Visa, Mastercard etc) whose card number you have supplied within the CardNumber field. More than 50,000 rows returned. The RelatedVendorTxCode should contain the VendorTxCode of the original transaction against which you trying to REFUND, REPEAT or AUTHORISE. The Transaction was Registered Successfully. and cannot be the same. You will need to make sure that you are sending the correct values for example: 123.45 4567.89 0.34 12.30 but not the values 123.456 4,567.89 .34 12.3 Check your code to ensure you are formatting the Amount field correctly.