Its a thankless task and there is only going to be one winner in this battle, but all credit to the staff for doing everything they can to make the beach look pristine. Dear guest,First of all, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to share your feedback with the TripAdvisor readers.We are glad to read that our staff made sure that everything was absolutely taken care of and every request was delivered going out of their way. Which languages are spoken by the staff at Excellence Riviera Cancun? We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. This is the version of our website addressed to speakers of English in the United States. The Mahi Mahi Skewer on the lunch menu was top class. We booked an excellence club 2 story room both times, excellence club is the adult only building. It is just a slight reduction that you wouldn't notice if you haven't been there before. The driver was friendly and We never leave reviews, because all the other great reviews are true about this place. These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: Package deal Contact accommodation for availability. Federal 307 Chet-Pto. It has been a pleasure hosting you and we look forward to seeing you back soon. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. We would suggest booking before you go. Restaurants: - Breakfast Buffet: There is plexiglass between you and the food, so the workers fill your plate for you. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. The location of this restaurant is really lovely. When you compare the volume of restaurants on offer to the capacity of the resort there are a very high amount of restaurants for its size. #1 of 10 all-inclusives in Puerto Morelos, Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. Other than requiring masks the Cancun airport was operating like it always has. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. Stocked Mini-bar with all of the goodies you could ever need. Tripadvisor performs checks on reviews. The beach was very clean, they do a good job cleaning up trash compared to other resorts while we walked down the shore. I would highly recommend this resort to anyone! Whether we were at the pool, in the lobby, or in our room the Wi-Fi signal was pretty good. We had issues getting an appointment when we visited. Is parking available at Excellence Riviera Cancun? We really cant fault the resort for its cleanliness. They absolutely did their best to clean it each and everyday. Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. Bottles of spirits are also included in your room. Staff & Service: This is why Excellence is always worth it over other resorts. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. 1 (888) 307-2623. Now 497 on Tripadvisor: Excellence Riviera Cancun, Riviera Maya. Amazing resort, unparalleled service, and some tips before you head out. This Asian eatery serves up a huge range of your favorite Asian staples such as sushi, ramen, tempura, udon, and Pad Thai. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. The club lounge is basically a private bar/restaurant area that is open all throughout the day. Honestly, this is something I dont really like about the Excellence resorts there is too much choice. Please, receive our warmest regards from The Excellence Collection. The entertainment is fun, especially the Silent Party nights. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers.We are pleased to hear from you that we were able to exceed your expectations due to our stunning and well-maintained facilities, and there are plenty of food options to choose from and so are the entertainment choices. So, there will be no queueing for restaurants and bookings are relatively easy to get and the resort. The service, the food, and the atmosphere around the resort were top quality. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. The resort has a couple of adult only pools and a beach area which made the experience amazing. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. Its between the areas of Playa Del Carmen and Cancun town. With the Excellence club, you definitely do get a little more privacy. Which room amenities are available at Excellence Riviera Cancun? Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Im currently at ERC (July again) and the vibe is completely different. A. All of the rooms are more than large enough for two people, there is a large TV with all the US channels and the Wi-fi in our room when we stayed was very strong. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Please, receive our warmest regards from The Excellence Collection. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. The burgers werent very nice and the cuts of steak that were being used werent of the highest quality. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! The sand was piercingly white and the ocean had turquoise colors to it. Be prepared to pay for the experience though. This is a lovely little beach town that doesnt have the nightclubs and throngs of tourists that you will find in the main Cancun area. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Excellence Riviera Cancun: Top Notch. However, guests are not required to wear a mask anywhere, but there is space available everywhere. "Airport Departure: As previously stated, US travelers need a COVID test to return home. Modern comfort and calming designs are incorporated into every one of our Riviera Maya suites by Mexico's coast. We're in Mexico - there's no reason to have bad tequila at the bars. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. We hope to come back in the next few years! Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! We were lucky to get one for the end of the week. We have been to various Excellence resorts multiple times before, including this one, and they are always amazing. The test was fast and easy (its the stick in nose test). To avoid international calling on our phones we contacted the front desk to ask if can use the room phone. We noticed this wouldnt be the case with all the resorts nearby, as many had large piles of dry seaweed along the shore covered in sand gnats (this didnt happen at the Excellence). Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. Whilst it is not the first inhabited place in the Americas, it is the first official country and Santo Domingo became the first official capital with the first . (They would spray our sunglasses, bring us small bites, refresh drinks, bring towels, the customer service was amazing and endless. Everyone is expected to use their phone with a downloaded app to see the menus. There are a range of precautions that the Excellence chain of resorts has put in place and if you would like to review these they can be found here. Can't complain about eating next to the ocean with chips and guac. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. Dear guest,First and foremost, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Thousands of family travelers come here for their sun-soaked holiday each year. Yes, dry cleaning and laundry service are offered to guests. This Greg Norman-designed course was the first course in Latin America to stage a PGA tour event and has a recurring event every October, so you know the course is legitimately good. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Youll be escorted to your room and your bags will be with you momentarily. The grounds are gorgeous. Pools: The pools are gorgeous and relaxing, but get our first complaint. The bartenders can make change, but this is something we wished wed done to avoid needing to ask for this each day. 18+. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. Repeat already booked! Its a very smooth process. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! Taxes and fees that are shown are estimates only. Wedding planners, along with wedding packages and honeymoon packages are available. COVID Safety: We are vaccinated, so felt safe traveling. Unfortunately it makes enjoying frozen drinks a little bit of a problem. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share your feedback with other travelers. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. It was a bit stinky at times though. Designed to celebrate the beauty of the Riviera Maya, all of our suites feature indoor and outdoor living spaces that . The Margaritas were definitely the highlight of this restaurant. In summary, Excellence is back to providing an amazing relaxing tropical vacation with a few safety modifications. 24,051 reviews. The Excellence club has a range of benefits that are included in your package. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. As the water is pretty choppy. If youre into premium spirits and liquors and plan on drinking a lot of these then the Excellence club might be worth it.