BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. If you're on your computer, you can download WhatsApp for Desktop. IT Support For Business | 24/7 IT Support | BT Business Products & solutions Business support Business IT support services IT support for business Get 24/7 IT support for computers, servers and mobile devices from our team of UK-based experts. You should never need to contact BT Openreach unless youre reporting an issue with street furniture such as telegraph poles, fibre cabinets, etc. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Or ring us on : 0800 672 331 Register a complaint Contact Starts with 5 or 6 numbers, followed by 6 numbers. Download it now to be totally on top of things: View, pay, and download your bills. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h Location. And if you cant find an answer, go ahead and ask your own question to the BT Broadband Community. Starts with two letters followed by six or seven alphanumeric. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Popular shortcuts Order number Track a fault Report a fault You can do lots of things without picking up the phone. This means finding the right BT phone number can be more difficult than you first thought. There are lots of quick and easy options to manage your . Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. Every single time. track your order here. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Every single time. We are processing your online Search The Phone Book from BT to find contact details of businesses across the UK. Running cloud-based applications. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? Search The Phone Book from BT to find contact details of businesses across the UK. Well need your site address and postcode, and an overview of what youll be using your connection for. We aim to fix any faults within five hours day, night, or weekends. Achieve a smarter digital future with our technology and business solutions for public sector providers. Otherwise, please make sure you've got a business reference and try again. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services Mobile costs may vary. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Mobile costs may vary. You can use the BT Business WhatsApp to help with the following kinds of queries: The services and products mentioned on this website may only represent a small selection of the options available to you. Available 24/7Free from UK landlines. Dont miss our hassle-free ways to help yourself. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Complete account control at your fingertips. 0 to 5 employees,250+ employees,6 to 249 employees. Has hybrid work affected my offices bandwidth needs. Search The Phone Book from BT to find contact details of businesses across the UK. Click on the button below to track the parent order. Read more about our network latency here. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Discover solutions that are built for your business, whatever you do. Get answers to all your questions here. In order to view the dashboard you will need to add Contact BT . At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Terms and Conditions apply. View bills, set up and manage devices, check service status, speed and much more. Whether you run a small or larger business, we have a BTnet solution for you. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. Its quick, easy and available 24/7. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. It was ten times as fast for half the price. When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Cookies used for marketing and advertising purposes. Got up to 250 employees? About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. If you need help quickly, use the other contact options. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. If you want to track a home order, click the button below. How does BTnet work with cloud applications? Phone line not working properly? Whatever industry youre in, weve got tailored solutions to help your people work smarter. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Available 24/7. Report a fault online to put things right. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. again. Our great-value business broadband offers fast speeds and a reliable connection. Monday - Friday. Prices ex VAT. We always aim for 100% target availability, but sometimes things do go wrong. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Create an account Are you an EE Mobile customer? If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. If you're on your computer, you can download WhatsApp for Desktop. We can only deal with BT Business accounts. Starts with VOL followed by three and eleven numbers, Oops. BT Business broadband, phone line, email or Cloud Voice services not working properly? Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. BT business solutions Work faster, smarter, safer, and stay connected with your world. Maybe there's a problem with your order. T&Cs apply. BT broadband complaints. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Download our Service Level Agreement to find out more. Set up and alter your Direct Debits. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You need your order reference number. So you get the same service, and it could save you time too. We only collect anonymous data. Search The Phone Book from BT to find contact details of businesses across the UK. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Tavis House London WC1H 9NA | 020 7820 6770 . Connect your people and places with smart solutions tailored to your business. BTnet Express From 50Mbps Ideal for smaller businesses That means you get fast, reliable speeds. Weve updated our BT Business privacy policy. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. Mobile costs may vary. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. That means there are no busy periods or dips in data service to worry about. Log in to report a fault and youll go straight to the correct place to fix problems. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Download it now and use your device to be totally on top of things: View, pay, and download your bills. Fix Problems and faults Contact Chat, phone, or email Contact us about. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. More information and review your options. Best if you're on your mobile. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. BT Business App Save time, manage your account, and check your services at your fingertips Requesting a copy bill Check service status We offer reliable connectivity, but sometimes faults do occur. Contact BT Business. Faults and Orders dashboard. That's why we've been named as a leading service provider by Gartner. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. BT live chat is a great way to quickly chat with a BT Business representative who can help you with your enquiry. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. We aim to respond to your email within 48 hours - excluding weekends. Adjust your speeds to align with your needs: it's internet that grows with you. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. The developer provided this information and may update it over time. Raise a general billing enquiry. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Here's how we'll help put things right. Broadband not working properly? You can also find the BT opening hours so you dont call when the lines are closed. WhatsApp us, The quickest and easiest way to contact us. Help and support; Contact BT; Back. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! Weve even listed the BT opening hours so you dont make a phone call for nothing. Suitable for smaller businesses who need more than what broadband can offer. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. The solutions we sell are integral to modern life. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world. When you have a broadband connection, you share your bandwidth with others. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. If an investigation is required, BT will give you an indication of how long it will take and when you can expect an update. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. If your problem is more complex and requires an engineer visit, BT Broadband will contact you in less than 15-minutes to book a slot thats suitable for you. Safety starts with understanding how developers collect and share your data. In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. Broadband & internet BTnet Offer ends 5 March 2023. Simply follow the instructions and you might not need to call BT Broadband. From networking solutions to link your locations, to security systems to protect your business, were here to help you kickstart your digital transformation. Sharing files. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Unfortunately, BT's phone system is not well designed. However, weve compiled a list of the most common BT phone numbers so you can quickly find the right one for your query. Search The Phone Book from BT to find contact details of businesses across the UK. Heres how well help put things right. Hosting video calls. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site.