There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. I asked for my money back. Customer service's response was that since they are natural wood, it is expected they will have natural variations. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. So we decided to check out Arhaus at UTC in La Jolla. I purchased several pieces of furniture from Arhaus. Own projects from concepting to delivery of final product. Alyssa had our sectional completely remade, and has continued to provide outstanding customer service to us checking in on a regular basis to make sure the replacement is well made, without issues, and up to our standards. The store is a joy for us to shop in and I don't particularly like furniture shopping. I had almost same bad experience as the folks put one star. The only problem is they never told the delivery warehouse that these are paid for and communication internally is very pooor. Yes. This new rep stated she will contact me by the end of the week once she hears from UPS. I love the quality, the color, the comfort we get lots of compliments. This is a high end store with dollar store customer service. Sandi Lahage the Design Consultant there is amazing. The cons: High prices. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Measuring for Furniture Delivery guidelines. Any damage not noted on the delivery receipt will be considered to be customer damage, and not warranted. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. We use dedicated people and clever technology to safeguard our platform. The delivery process was painful and required baby sitting. Out butts hit the wood on the seat cushions. Thank you again! However, the actual colors you see will depend on your computer monitor. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. The sectional with chaise was made to order. And, we remain committed to never using wood from endangered rainforests. Thank you Michael and Sandi Trish and Bob. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! If any of these items are refused or returned after delivery, a 50% restocking fee will be applied. Arhaus is a handcrafted furniture brand that was founded in 1986. My boyfriend and I adore this store! When this store opened we would frequent from time to time. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user Awful customer service! We aim to provide readers with the most up-to-date information available about today's consumer products and services. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. they should focus and lean more about the customer service. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. I do wish companies would standby there commitments and honor what is being sold to the customer. Loved working the manager Chris- I ordered most of the pieces from him; very helpful in picking the right furniture and accessories for my new homeI can't say I'm as happy working with other staff (when Chris is not available on phone) in the store who messed up my new orders/ requests or delivery dates or simply didn't know much on how to help a customer. The level of customer service was exceptional. nancy. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. I love this store! We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. doesn't. The customer service of the entire company is appalling. | Consumer Comment We've purchased several chairs, a bed, a server, rug and several lamps from them and haven't had any issues. We have visited many times because we are in the market for a new couch. They are very nice on the phone. One of the best Furniture Stores, Retail business at 5300 W 119th St, Leawood KS, 66209 United States. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. Your experience can help others make better choices. I asked for 10% considering I spent all night upset with my experience. Where can I find more information about my Arhaus Credit Card account? Ask for Tricia and she can be of great help! Thank you Tracy. He is honest and doesn't pressure you to purchase from Arhaus. The new Arhaus store in Colorado Springs is horrible. Shoppers tend to love the look and style of Arhaus lighting pieces and the extra bit of refinement they add to their spaces. Great experience. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. The pros: Artistically designed and elegant selection of distinctive lighting pieces. He was very professional and patient during our decision making process. The items arrived in August and were HORRIBLE quality compared to what was on the showroom that I was expecting. 30 days: Bedding must be returned unused in the original product packaging. We purchased 2 dining table end chairs in Feb 2021. If you received a UPS Ship Notification email, you may track your shipment at ups.com. the perfect rug and dining chairs as floor samples. If you don't want to deal with headaches, order everything online!! They promised a discount. The aesthetics of Arhaus is simply beautiful. Their lighting pieces come in modern, industrial, geometric, bohemian, and classical designs. This issue is going on over a year. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. To be removed from our email mailing list, click the unsubscribe link at the bottom of your email. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. I order 4 faux fur throws on black friday. More info. We respect and appreciate that not all guests may want to share information with other select companies. The pros: Nicely designed, modern sofas and sectionals. The delivery man actually realized it was there. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. Posted: February 21, 2023. The follow up service is just as slow. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Here are 8 tips for writing great reviews. It was incredibly reasonable! The furniture and accessories really fits with our collective tastes. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. . I went to Arhaus looking at specific dining chairs I was interested in. She help really helped me through the process. The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! I'm being passed from employee to employee who have no idea what's going on. Within a couple of months the item began peeling. My residence wont be ready for weeks. I called Arhaus a week and a half later. ForLocations, The World's Best For Customer Service Info. and I called again (third times) and Daniel wasn't there so Michael helped me this but he was very snobby and he said it will take another month to get the replacement which is in March so I asked if he can expedite because it's rain a lot. Made to your specifications and submitted for production at the time of your order. When I finally came close to making a choice I showed him a picture of my family room. Hudson, OH. My furniture was delivery at the end of July, the third party company came late August, we are now in October and I still have faulty furniture. Now I just call her at Arhaus and tell her what I want. Cannot be returned. Just. The salesperson said she had reserved them for me. I would not be purchasing from them again and would not recommend them. Everyone there is incredibly helpful and great to work with too. and didn't hear for a week, so I called him back again. The space has a large open floor plan and I didn't know where to even begin. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. We ordered two couches from Zane at Arhaus and had an excellent experience with him. We picked the furniture, then we picked the material. Restoration Hardware Company Information Company Name: Restoration. I always thought that this place was very expensive so I didn't expect to find anything but was hoping for some ideas. And I love the way they do customer service from sales to delivery I have no complaints. We will work with you to resolve the issue to your satisfaction. Arhaus Furniture collections are for the entire home. In talking with the store manager, he says they are a mom and pop shop, and cant afford a refund. We do not offer pick-ups at our distribution center. Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. The shipping invoice lists WF038-8 Silk Road Sandals - 8 The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. Great customer service. I was thrilled with my order of outdoor patio furniture from Arhaus. Jerry B. said: Montgomery Mall is the premier place to see jailbait. Extremely poor quality, I purchased a brand new sectional and it started piling really badly three months later. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. I was sent a second label that i used for the second box. Restocking fee does not apply to Non-Furniture Items as defined above. Overall I am I giving this a 4 star because of Tricia. Can I pick up my merchandise at the distribution center? Floor samples and select dcor items are available at local stores to take with you, however store pickup is not available for most items ordered through stores, phone or online. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. Key Responsibilities. In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. STAY AWAY. Items sent via UPS, FED-EX, or as curbside drop-offs do not include assembly. I was informed that the benches are ready but the table will likely be delayed until May!! Will you share my email, home, or business address with other companies? We tried every possible method to inflate without, and it just. She is amazing!!!! Who is looking at this furniture before it goes out for delivery? I am reading the reviews and I understand that some people had trouble with the policies of Arhaus, but they like the design of their merchandise. The 1st one we got was warped so it was replaced. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. I highly recommend this store! To be removed from our postal mailing list, unsubscribe here. From looking at other recent reviews on various forums I'm not alone. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. The back cushions are not sewing straight. They have gorgeous unique quality pieces at affordable prices. You can also visit one of our stores. This is a follow up to my September 27, 2022 review. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. They don't call or email back. Companies can ask for reviews via automatic invitations. We are extremely happy with the items we purchased -- top quality and beautiful style. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. I ordered my furniture in February of 2022. I purchased a garden stool in October of 2022 that was delivered in November. I requested new back cushion, fabric only, and was told No. We are not doctors -- if you have a medical condition, please consult your doctor.The makers of Slumber Search also make affiliate commissions from some of these manufacturers to keep the site running. Our sales associate was Daniel and he was very good sales person at that time. If you use one of these and buy something, Slumber Search may make a small amount of money. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. They wont even send anyone to look at it. The Customer Service Rep Was Not Professional Train your staff in people skills, such as empathy and listening. Thank you to Michael and Kat for helping me select the perfect furniture for my home. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. How can I ensure the furniture I am ordering fits in my home? May all benefit! After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. For the entire four-story shore house. Slumber Search is supported by readers. We had one rip in a couch and placed our request for repair in January. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. Love the pieces and well have them for a long time! Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. I love elegant and sophisticated design Arhaus offers. Start with a fabric or finish swatch to ensure the perfect choice. To be added to our postal or email mailing list, sign up here. The furniture were delivered on time but it took almost two months for the furniture covers got delivered. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. I have worked with Michael Babcock to furnish two homes. It is a bad product as it provides them way too much room to deny claims. What if my item(s) does not look like what I saw in the store or online? Insane. Dont buy from Arhaus. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. that's how i felt and I never recommend to buy furniture from them. Clearance Items (marked Last Chance! I had a full list of items to look up and our sales person, Maite, took us to every single item and was great with additional suggestions. I recently purchased a condo after selling my home. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . The store manager Shamika Haynes is awesome. They sure asked me to pay for the furniture right away. Arhaus has both indoor and outdoor sofas ranging in price from $1500 to $9000+, with unique styles such as curved sofas, leather sofas, chesterfields, modern sofas with a low-profile silhouette, and some customizable sofas. If I place my order, can you hold my items at your warehouse? She asked all the right questions of what I envisioned for my new place. Does someone need to be home to accept my delivery? Although it was no easy task, the Store Manager - Michael - was able to locate the bedding at a different store and ship it to our other house outside of California in time for the holidays. We got the warranty and it still takes months to get our new furniture repaired. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! How much does Arhaus Furniture - Customer Service in the United States pay? They have a huge selection of their furniture and are more than willing to help you every step of the way. A The website (URL) for Arhaus is: https://www.arhaus.com/store/leawood-ks/ Q How big is Arhaus? I still have my first table from the old store in the flats that I bought back in the early '80's. Since then I have bought a total of six couches from them for a business that shall remain nameless in this review. Shoppers typically enjoy the look and quality of the of the Arhaus dining pieces available, although the prices can be high. I contacted Arhaus service and discovered that the warranty was only thirty days. Gorgeous product! Is Arhaus an environmentally conscious company? In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. Should you notice an inconsistency, please contact Arhaus. "We Are Very Disappointed with Arhaus quality and customer service. Great furniture and sales people. Truth be, Michael G. said: I was sold a vent free log set by this company, it was fair priced. I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. You have successfully subscribed to our list. A 10% restocking fee will be applied. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. Anyhow, we were greeted right away by one of the Designers, Tracy R. He was very polite and interested in helping us, not selling us. Purchased a console for my living room! She was amazing. Delivery was smooth/on-time; Arhaus' Concierge also sent a furniture technician. Luckily for us, Alyssa, the store manager, took over our account. Highly suggest you check it out and give your home that fresh touch Arhaus provides. He answered any questions we had and he was very patient with us. I found them to be solidly built. Well it is now October 4th and I'm yet to hear back or have my issues resolved. re: order number 225510 I will never do business with them again. Customer service's response was that normal wear is not covered. Reminds me of Best Buy. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. Sales rep did further investigation and it seems that my order has not been processed at all! Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. Anyone can write a Trustpilot review. Purchased two new pieces for our new apartment. The delivery men were gracious and the communications were thorough. They said no and didnt seem to care that I was going to write reviews. See Arhaus Furniture salaries collected directly from employees and jobs on Indeed. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. The sales manager, Linda treated me like I was the one at fault. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. Arhaus custom Do you offer in-home design consultations? No one called. I ordered lamps and bedding. Top flight experience over here. A The phone number for Arhaus is: (913) 663-0250. 51 customer reviews of Arhaus. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. Debra Cleare helped us with bedroom furniture, accessories and tables. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Daniel approach us and I shared my concerns. EA808 Pagoda Earth Earrings Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. . It was not listed "AS IS" so I expect all parts to come with it. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. It has beautiful furniture. My chairs also came in less than 1 week in perfect condition! Purchased a gorgeous dining table and chairs as well as a unique coffee table. Heather Jester was our guide and inspiration.